Our commitment to your well-being and safe gaming practices
We encourage all customers to enjoy our computer games in a safe and balanced manner. Responsible gaming means:
✓ Having fun, exciting and entertaining experiences
✓ Exercising control over your playtime and in-game purchases
✓ Balancing gameplay with work, family, and social commitments
✓ Avoiding gameplay if under the influence or emotionally distressed
Recognizing when gameplay stops being enjoyable and taking steps to regain control is essential to maintaining a healthy gaming lifestyle.
Gameplay should always be a positive and entertaining experience. However, it's important to be aware of behaviors that may indicate a loss of control:
Note: For a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.
If you or someone you know is experiencing challenges related to gaming behavior, we encourage you to:
Reach out to a qualified medical professional or counselor for support.
Learn more about game disorder through trusted resources:
Organizations like Gaming Addicts Anonymous provide additional guidance and peer support.
Your well-being matters to us. We offer Safety Control tools so you can set limits and play in a way that feels right for you. These tools are found under "Player Trust & Safety Controls" in your Customer Account menu, where you can set limits yourself without contacting support.
Limit how much you can spend on Gold Coin Package purchases to manage your gaming budget responsibly.
How to Set: Log in → Customer Account → Player Trust & Safety Controls → Limits → Spend Limits
Changes: You can lower your limits immediately. Increasing or removing limits requires a 24-hour cooling-off period.
Set the amount of time you spend gaming each day with session limits.
How It Works: Once your daily session limit is reached, you will be logged out, and access to gameplay will be restricted until the following day. Session limits reset at midnight in your local timezone.
How to Set: Log in → Customer Account → Player Trust & Safety Controls → Session Limit
Changes: You can reduce your session limit instantly. Increasing or removing a session limit takes 24 hours to process. Changes will log you off, but you can log back in manually at any time.
Take a short break ranging from 1 day to 30 days.
During Time-Out: You cannot make any purchases or play games. However, you can log in to view account details.
How to Set: Log in → Customer Account → Player Trust & Safety Controls → Time-Out
Cancelling: Time-outs once set cannot be cancelled. You must wait for the timeout period to elapse.
Self-exclude for a longer break with options ranging from 1 month to 1 year.
During Self-Exclusion: You will not be able to log into your account or access any activities.
How to Set: Log in → Customer Account → Player Trust & Safety Controls → Self-Exclusion
Before taking action: Once Self-Exclusion is confirmed, it cannot be reversed until the exclusion period has ended.
Post Self-Exclusion: We will not email you to reactivate your account. Your account will remain closed until you contact us. A 24-hour waiting period will apply once you request reactivation.
Important: Do not attempt to circumvent self-exclusion by registering new accounts. This may result in a permanent ban. We recommend unfollowing our social media channels during self-exclusion.
We advise you to redeem any prize (subject to Sweepstakes Rules) from your Customer Account before requesting self-exclusion or account closure.
If you fail to do so, we will manually redeem any prize to your designated payment method. If you do not have a payment method saved, we will reach out to collect your bank details.
Your account will remain inactive during self-exclusion. Refunds or transfers of Gold Coins are not permitted.
Important: Any Gold Coins or Sweepstakes Coins balances will expire after 60 days of inactivity on the account. During self-exclusion, you should not enter any competitions and will not be permitted to win any prizes.
If you have any questions, please contact Customer Support.